Privacy Policy

1. Who we are

PULS is a clinician-owned, mobile health & wellness company serving Pocatello and Southeast Idaho, owned and operated by a paramedic (EMT-P), with clinical care directed by a licensed medical director. We provide mobile IV therapy, aesthetic injectables, and emergency education.

You can reach us at pulsbusinessllc@gmail.com or (208) 847-8912. For purposes of this policy, "PULS," "we," "us," and "our" refer to PULS Business LLC.

2. How this policy is organized

Our service has two distinct parts, and we treat your information differently in each:

• Our public website — where you learn about our services and send us contact-only inquiries. This site does not collect health information.
• Our secure client intake & care — where, as a prospective or current client, you provide health information and consents through a HIPAA-compliant forms partner so our medical director can review your eligibility and provide care safely.

3. Information we collect on the website

• Contact details you submit through our forms: your name, email, phone number, area of interest, and any message you write.
• Basic technical data your browser sends automatically (such as IP address and request logs) that we use only to operate and secure the site.

4. Health information & your secure intake

To become a client for IV therapy or aesthetic injectables, you create an account and complete an intake (including medical history) and the required consents. This information is collected and stored by our HIPAA-compliant forms partner under a signed Business Associate Agreement (BAA) — it is not collected, stored, or processed on this website.

Your intake is reviewed by our medical director to confirm that treatment is appropriate and safe for you. IV therapy and injectables are not right for everyone, and we may decline or modify care based on that review.

Once you are our client, the protected health information (PHI) we create or maintain about your care is governed by our separate HIPAA Notice of Privacy Practices, which we provide to you and ask you to acknowledge during intake. Where that Notice and this policy differ regarding your PHI, the Notice of Privacy Practices controls.

5. Please don't send health information through the website

Our public contact and inquiry forms are for scheduling and general questions only. Please do not include medical or health details in them. If you need to share health information, do so through the secure intake we provide — never by website form, and never by ordinary email or text.

6. How we use your information

• To respond to your inquiry, answer questions, and schedule services.
• To deliver your inquiry to our team by email through our email provider.
• To review eligibility and provide safe, appropriate care (through our HIPAA-compliant intake partner).
• To operate, maintain, secure, and improve our website and services.
• To comply with our legal, professional, and regulatory obligations.

7. Consent before creating an account

Before you create an account and begin intake, we ask you to confirm that you have read and agree to this Privacy Policy and our Terms of Service. During intake, you will also review and electronically sign the specific consents required for care (for example, treatment consents and acknowledgment of our HIPAA Notice of Privacy Practices). You may decline, but we cannot provide treatment without the required consents.

8. Service providers we rely on

We use a small set of trusted vendors to run our business, and we share information with them only as needed to provide our services:

• Website hosting and infrastructure to operate this site.
• An email delivery provider and email inbox to receive and respond to your inquiries.
• A HIPAA-compliant online forms partner, under a signed BAA, that collects your intake, health history, and consents.
• Payment processing (handled by a PCI-compliant processor) when you pay for services — we never store your full card details.

9. How we share information

We do not sell your information, and we do not share it for third-party advertising. We disclose information only: to the service providers above; to you or others you authorize; to our clinicians involved in your care; or when required by law, regulation, valid legal process, or to protect the safety of a person.

10. Cookies & tracking

Our public website does not use advertising trackers or third-party marketing analytics. We use only what is necessary to operate and secure the site.

11. Data retention

We keep website inquiry information only as long as needed to respond to you and provide services, then dispose of it in the normal course of business. Health information and care records are retained as required by law and professional standards and are governed by our Notice of Privacy Practices.

12. Your choices & rights

To access, correct, or delete the contact information you've shared through the website, email us at pulsbusinessllc@gmail.com. Requests about your health information and care records are handled under our HIPAA Notice of Privacy Practices, which describes your rights to access, amend, and request restrictions on your PHI.

13. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, and we require our intake partner to maintain HIPAA-grade safeguards (encryption in transit and at rest, access controls, and audit logging) under our BAA. No website or system can guarantee absolute security.

14. Children's privacy

Our website and services are intended for adults (18 and older) and are not directed to children. We do not knowingly collect information from anyone under 18 through this website.

15. Governing law

This policy and your use of our website and services are governed by the laws of the State of Idaho, without regard to conflict-of-law principles, and by applicable federal law including HIPAA where it applies to your health information.

16. Changes to this policy

We may update this policy from time to time. The 'last updated' date above reflects the latest version, and material changes will be reflected on this page.

17. Contact us

Questions about this policy or your information? Email pulsbusinessllc@gmail.com or call (208) 847-8912.